Privacy policy

DATE: 2 December 2024

NEXT REVIEW: 2 December 2025

This Privacy Policy describes how Crow Architecture ("we," "us," or "our") collects, uses, stores, and protects the personal information you provide on our website www.crowarchitecture.com ("Website"). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

    1. Personal Information: We may collect personal information from you when you voluntarily provide it to us through our Website, such as when you fill out a contact form, subscribe to our newsletter, or engage in other activities on our Website. The personal information we collect may include your name, email address, phone number, postal address, and any other information you choose to provide.

    2. Non-Personal Information: We may also collect non-personal information about your use of our Website, such as your IP address, browser type, operating system, referring URLs, and access times. This information is collected through various technologies, such as cookies and web beacons.

Use of Information

    1. Personal Information: We may use the personal information you provide to respond to your inquiries, provide the services you request, send you newsletters or other promotional materials, and communicate with you about our services or other relevant information. We may also use your personal information to improve our Website, customise your user experience, and enforce our Terms of Service.

    2. Non-Personal Information: We may use non-personal information for purposes such as analysing trends, administering the Website, tracking users' movements on the Website, and gathering demographic information for aggregate use. This information is used on an anonymous basis and does not personally identify you.

Legal Basis for Processing

We will only process your personal information when we have a legal basis for doing so under applicable data protection laws. The legal basis for processing your personal information may include your consent, the necessity of processing for the performance of a contract, compliance with a legal obligation, protection of vital interests, or legitimate interests pursued by us or a third party.

Data Sharing and Disclosure

    1. Third-Party Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, email delivery, customer service, and other similar services. These service providers are only authorised to use your personal information as necessary to provide the requested services to us and are obligated to keep your information confidential.

    2. Legal Requirements: We may disclose your personal information if required to do so by law, court order, or other legal process, or if we believe that such disclosure is necessary to protect and defend our rights or the rights of others, or to prevent fraud or illegal activities.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Once the data is no longer needed, we will securely dispose of it in accordance with our data retention policies.

Security

We take reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and therefore we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information under applicable data protection laws. These rights may include the right to access, correct, or delete your personal information, the right to restrict or object to certain types of processing, and the right to withdraw your consent. To exercise your rights, please contact us using the contact details provided in Section 9.

Cookies

We use cookies and similar technologies on our Website to collect and store certain information. You may choose to disable cookies through your web browser settings, but please note that doing so may limit the functionality of our Website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Crow Architecture, Tremough Innovation Centre, Penryn Campus, TR10 9TA

Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. We encourage you to review this Privacy Policy periodically for any changes. The revised Privacy Policy will be effective as of the updated date stated at the beginning of this policy.

By using our Website or providing personal information to us, you consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.

Crow Architecture is the trading name for Frances Crow Architect Limited. Registered in England & Wales at 2 West Street, Penryn, Cornwall TR10 8EW. Registered Company number: 14096625. Director: Frances Crow